The Corona Department of Water & Power offers a variety of convenient ways for you to pay your water bill including online payments, automatic bill pay and a convenient drop off point.
You can pay your water bill online from the comfort of your own home using your MasterCard, Discover or Visa. Just click here and follow the instructions. As long as your payment is made before 5:00 p.m. your payment will post on the same day.
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You can pay your water bill by phone using Visa, MasterCard, DiscoverCard or e-check. Call our Customer Service team Monday through Thursday, from 7:30 a.m. to 5:30 p.m. at (951) 736-2321.
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Who is eligible to participate in Automatic Bill Pay?
The Automatic Bill Pay program is open to all customers of the Corona Department of Water & Power (CDWP).
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What does it cost to be a part of Automatic Bill Pay?
There is no charge at this time from the CDWP to participate. However, some financial institutions may charge a fee for electronic fund transfers. Ask your bank regarding any possible fees.
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How does Automatic Bill Pay work?
Automatic Bill Pay allows customers to have their bill paid automatically from their checking or credit card account. The process to enroll is simple:
- Complete the Automatic Bill Pay Enrollment Form.
- Sign and date the form.
- Attach a voided check to the form if choosing to pay by checking account. Sorry, temporary checks will not be accepted.
- Return the form to the CDWP at:
Corona Department of Water & Power
P.O. Box 950
Corona, CA 92878-0950
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Should I still pay my current bill?
Yes, please pay your current bill. After you have been suggessfully enrolled, your bill statement will show "DO NOT PAY - Your payment will be drawn from your account of record per your Automatic Bill Pay Agreement."
What types of credit cards can be used?
Currently, the CDWP accepts MasterCard, Visa and Discover Card. If choosing this option, please make sure that you keep your credit card information updated. Approximately one month before your card expires the CDWP will send you a letter and a new Automatic Bill Pay Enrollment Form. This form must be filled out and sent back prior to your credit card expiration date.
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What happens in the event of a rejected payment?
Payments may be rejected by your financial institution due to insufficient funds, closed/unauthorized accounts or other reasons. If your payment is rejected for any reason, the CDWP will charge a processing fee. This fee plus your bill amount must be received in cash, cashier's check or money order. All delinquent charges and/or penalties will apply. Check with your financial institution for possible fees it may impose. The CDWP reserves the right to terminate your participation in Automatic Bill Pay if your payment is rejected.
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How do I cancel Automatic Bill Payment?
You may cancel at any time by notifying the CDWP in writing. Please allow 10 working days for termination to become effective.
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After I'm enrolled, how do I change information on my Automatic Bill Pay form?
Simply notify the CDWP in writing of any changes (bank account information, address, new credit card information and expiration dates). The CDWP will not be responsible for losses which result from inaccurate information or failure to provide us with timely notification of changes.
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Where do I call if I have more questions?
For other questions regarding our Automatic Bill Pay program, please contact Utility Billing at (951) 736-2321 or fax us at (951) 736-2455. Business hours are Monday through Thursday, from 7:30 a.m. to 5:30 p.m.
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The Corona Department of Water & Power has a convenient drop box located in the City Hall parking lot at 400 S. Vicentia Avenue. All payments received by 5:00 p.m. are posted the same business day. Any payments received after 5:00 p.m. or on Fridays, weekends or holidays are posted the next business day.
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You can pay your bill in person at the Customer Service counter located on the first floor of City Hall. City Hall is located at 400 S. Vicentia Avenue. Normal business hours are 7:30 a.m. to 5:30 p.m., Monday through Thursday.
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