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Corona Department of Water & Power
"Protecting Public Health"
Pay My Utility Bill
The Corona Department of Water & Power offers a variety of convenient ways for you to pay your water bill including online payments, automatic bill pay and a convenient drop off point.
Online Bill Payment
You can pay your water bill online from the comfort of your own home using your MasterCard or Visa. Just click here and follow the instructions. As long as your payment is made before 5:00 p.m. your payment will post on the same day.
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Automatic Bill Pay Frequently Asked Questions
Who is eligible to be part of Automatic Bill Pay?
Automatic Bill Pay is open to all residential and business customers billed by the City of Corona (City). The customer account must be in good standing without any existing payment arrangements, and no more than one returned check within the last 12-month period. Also, the City must have all current personal information on file, including home and work telephone numbers, driver's license number, social security number and date of birth. Please call the City at (951) 736-2321 to update your personal information.
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How does Automatic Bill Pay work?
After enrollment in the Automatic Bill Pay program, you will still continue to receive your itemized monthly utility bill. Your checking, savings or credit card account will automatically be debited for all charges shown on your bill on the due date. Your utility bill statement will show the phrase "Do Not Pay, your payment will be drawn from your account of record per your Auto Bill Pay agreement." Of course, you can still call the City at (951) 736-2321 if you ever have any questions about your bill.
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What types of credit cards can be used?
Currently, the City only accepts MasterCard and Visa. If you choose to pay with the credit card option, please make sure that you keep your credit card information updated. Approximately one month before your card expires, the City will send you a letter and a new Automatic Bill Pay Enrollment Form. This form must be filled out and sent back prior to your credit card expiration date. Unfortunately, this option is not currently available for our Electric business customers.
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How do I enroll in Automatic Bill Pay?
To enroll in the Automatic Bill Pay program, simply complete the Automatic Bill Pay Enrollment Form and mail it to:
City of Corona
Department of Water & Power
P.O. Box 950
Corona, CA 92878-0950
Please remember to attach an original, voided check if you have elected to use your checking account for payment.
Please do not fax the enrollment form. It is very important that we have an original signature on file for our records.
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What does it cost me to be a part of Automatic Bill Pay?
There is no charge at this time from the City to participate. However, some financial institutions may charge a fee for electronic fund transfers. Ask your bank regarding any possible fees.
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After I'm enrolled, how do I change information on my Automatic Bill Pay form?
Simply notify the City in writing of any changes (bank account information, address, new credit card information and credit card expiration dates). The City will not be responsible for losses which result from inaccurate information or failure to provide us with timely notification of changes.
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What happens in the event of a rejected payment?
Payments may be rejected by your financial institution due to insufficient funds, closed or unauthorized accounts or other reasons. If your payment is rejected, the City will charge a processing fee of $25.00. This fee plus your bill amount must be received in cash, cashier's check or money order prior to the shut off date. All delinquent charges and/or penalties will apply. Check with your financial institution for possible fees it may impose. The City reserves the right to terminate your participation in Automatic Bill Pay if your payment is rejected more than once within a twelve month period.
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How do I stop being a part of the Automatic Bill Payment program?
You may cancel at any time by notifying the City in writing. Please allow 10 working days for termination to become effective.
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Where do I call if I have more questions?
If you have further questions regarding our Automatic Bill Pay program, please contact our office at (951) 736-2321 or fax us at (951) 736-2455.
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Drop Box
The Corona Department of Water & Power has a convenient drop box located in the City Hall parking lot at 400 S. Vicentia Avenue. All payments received by 5:00 p.m. are posted the same business day. Any payments received after 5:00 p.m. or on Fridays, weekends or holidays are posted the next business day.
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Pay in Person
You can pay your bill in person at the Customer Service counter located on the first floor of City Hall. City Hall is located at 400 S. Vicentia Avenue. Normal business hours are 7:30 a.m. to 5:30 p.m., Monday through Thursday.
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